Browse our most frequently asked questions below. If you cannot find what you are looking for, contact your dedicated account representative.
Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about ordering, shipping, and procurement integration.
Do you offer institutional pricing for universities and research labs?
Yes. MedSupply Partners provides tiered institutional pricing for universities, hospitals, government labs, and research institutions. Contact your dedicated account representative or call us to set up your institutional account with volume-based pricing across our full catalog of over 9,000 lab-grade products. <a href="/contact-us/" title="Set up institutional lab supply pricing for your university or research lab">Set up your institutional account →</a>
Do you accept purchase orders (PO)?
Yes. We accept purchase orders from verified institutional accounts. You can enter your PO number during checkout. We also support Net 30 and Net 60 payment terms for qualified institutions. <a href="/contact-us/" title="Request purchase order enabled account for laboratory supplies">Request PO-enabled account →</a>
Do you support punchout catalog integration with procurement systems?
Yes. MedSupply Partners supports native cXML punchout integration with institutional procurement systems including Prendio, SAP Ariba, Coupa, and Jaggaer. We also connect through GHX for healthcare institutions. Our punchout integration is built directly into our platform with no middleware fees or per-transaction charges. <a href="/contact-us/" title="Request cXML punchout catalog integration with Ariba Coupa Jaggaer Prendio">Request punchout integration →</a>
What types of lab equipment and supplies do you carry?
We carry over 9,000 lab-grade products from trusted manufacturers, including benchtop centrifuges, HPLC columns, spectrophotometers, thermal cyclers, clinical supplies, chemicals, chromatography equipment, and research consumables. <a href="/lab-equipment-and-instruments/" title="Browse centrifuges spectrophotometers thermal cyclers and laboratory instruments">Browse our full catalog →</a>
Can I search products by manufacturer part number or SKU?
Yes. You can search by manufacturer part number, MedSupply SKU, or product name. Our search covers the entire catalog of 9,000+ products. Part numbers are displayed in both the cart and checkout for easy reference and purchase order matching. <a href="/" title="Search laboratory supplies by manufacturer part number or MedSupply SKU">Search our catalog now →</a>
Where do you ship from and how long does delivery take?
Most in-stock items ship from our Atlanta, Georgia warehouse. Standard delivery typically takes 3-5 business days depending on your location. Expedited shipping options are available at checkout. For large institutional orders or hazardous materials, please contact your account representative. <a href="/contact-us/" title="Lab equipment shipping from Atlanta Georgia warehouse nationwide delivery">Contact us about shipping →</a>
How long has MedSupply Partners been in business?
MedSupply Partners was established in 2003 in Atlanta, Georgia. For over 20 years, we have served researchers and institutions across the United States, providing laboratory equipment, clinical supplies, and research consumables with personal service and dedicated account representatives who know your lab. <a href="/about-us/" title="MedSupply Partners laboratory supply company established 2003 Atlanta Georgia">Read our full story →</a>
What makes MedSupply different from larger suppliers?
Unlike large national distributors, MedSupply Partners provides personal service with dedicated account representatives who know your lab and your needs. We offer competitive institutional pricing without the overhead costs of a massive corporate operation. Our punchout integration connects directly to your procurement system with no middleware fees. <a href="/about-us/" title="Why choose MedSupply Partners over Fisher Scientific VWR personal service no middleware fees">Learn what makes us different →</a>
How do I set up a B2B account for my institution?
Setting up an institutional account is simple. Call us or use our contact form to reach a dedicated account representative. We will verify your institution, set up your pricing tier, configure purchase order support, and if needed, establish punchout integration with your procurement system. Most accounts are active within 24-48 hours. <a href="/contact-us/" title="Create B2B institutional account for university hospital government lab procurement">Start your account setup →</a>
Do you provide Safety Data Sheets (SDS) for chemical products?
Yes. Safety Data Sheets are available for all chemical and reagent products in our catalog. SDS documents can be accessed from the product detail page or by contacting your account representative. We comply with all OSHA Hazard Communication Standard requirements for SDS availability. <a href="/lab-chemicals/" title="Laboratory chemicals reagents with Safety Data Sheets SDS OSHA compliant">Browse chemical products →</a>
Why choose MedSupply Partners as your lab supply company?
Serving researchers and institutions since 2003, MedSupply Partners delivers what national distributors cannot - personal service with dedicated reps who know your lab. We offer institutional pricing on 9,000+ products including centrifuges, HPLC columns, spectrophotometers, and clinical supplies. Direct punchout integration with your procurement system - no middleware fees. Fast shipping from our Atlanta warehouse. <a href="/about-us/" title="MedSupply Partners trusted lab supply company since 2003 personal service institutional pricing">Learn more about our story →</a>